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Customer Support Staff
Chengdu, China · ManufacturingAt Universal Display Corporation (Nasdaq: OLED) (UDC), we’re changing the way people see the world.
If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining from your screen right now. UDC’s OLED ingredients are key parts of stunning, energy-efficient displays used in everything from smartwatches to phones, tablets, laptops, monitors, TVs and automobiles. Virtually every OLED consumer electronics product around the world uses UDC’s phosphorescent OLED materials and technologies.
UDC is a publicly traded company and pioneer in the OLED industry. When you join our global team, you are embarking on a journey at the forefront of display technology and organic electronics that impacts the daily lives of people around the world. From engineers to chemists, Ph.D. scientists, technicians, lawyers and more, our UDC team is continuously advancing our field. With a focus on energy efficiency, UDC’s team is contributing to making a better, more sustainable planet. Please visit us at www.oled.com.
Job Description:
Customer Support Staff to assist the Account Manager and Team for key customer(s) in Greater China area and report to the Customer Account Manager. The ideal candidate will possess exceptional customer relations and communications skills as well as excellent planning and multi-tasking skills. Key elements of the job are:
Required Skills:
If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining from your screen right now. UDC’s OLED ingredients are key parts of stunning, energy-efficient displays used in everything from smartwatches to phones, tablets, laptops, monitors, TVs and automobiles. Virtually every OLED consumer electronics product around the world uses UDC’s phosphorescent OLED materials and technologies.
UDC is a publicly traded company and pioneer in the OLED industry. When you join our global team, you are embarking on a journey at the forefront of display technology and organic electronics that impacts the daily lives of people around the world. From engineers to chemists, Ph.D. scientists, technicians, lawyers and more, our UDC team is continuously advancing our field. With a focus on energy efficiency, UDC’s team is contributing to making a better, more sustainable planet. Please visit us at www.oled.com.
Job Description:
Customer Support Staff to assist the Account Manager and Team for key customer(s) in Greater China area and report to the Customer Account Manager. The ideal candidate will possess exceptional customer relations and communications skills as well as excellent planning and multi-tasking skills. Key elements of the job are:
- Meet regularly with key customer(s) to update customer forecasts and address other customer requirements and requests
- Coordinate day-to-day activities between customers and corporate departments, especially related to commercial and development transactions, quality assurance/control communications and other customer requests
- Support logistics activities, including addressing shipping and customs issues
- Support other relevant customer, partner and vendor requests and inquiries and coordinate with relevant corporate departments
- Translate Chinese documents into English and vice versa
- Administer local office business activities including coordinating sales office schedules, meetings and mail/shipments
Required Skills:
- Excellent written and verbal English for communication, translation and interpretation
- College degree required, preferably BS
- Professional work experience of 5+ years, preferably, in a technical business environment and/or international organization
- Expertise with Word, Excel, and Powerpoint, as well as ability to become familiar with other information systems
- Strong organizational and troubleshooting skills
- Willingness to have business hours that overlap with UDC-U.S. for direct communications
- Willingness to travel to customer sites and conferences outside of the Chengdu areas as well as to UDC global sites including the U.S.
- Local to the Chengdu vicinity or willingness to move there